RETURN POLICY
Last updated April 18,
2026
REFUNDS
All sales
are final and no refund will be issued. This applies to all one-time purchases regardless of
the service period selected (1 day to 1 month). Since access is typically granted within 2 hours
of payment (no later than 1 business day), no partial refunds are available for unused portions
of a service period. To discontinue the service, simply do not repurchase when the current
period ends.
PROCESSING FAILURES
In the event
that processing fails entirely and no output is delivered, Monopteryx will make reasonable
efforts to retry the job. If delivery cannot be completed after reasonable retry attempts, the
parties will discuss an appropriate remedy on a case-by-case basis. This provision applies only
to total non-delivery of output and does not apply to outputs that are sparse, limited in scope,
or reflect no recorded data for the requested area, all of which constitute valid delivery under
the Terms and Conditions. In the event that Monopteryx terminates access to a paid service
period early pursuant to Section 14 of the Terms and Conditions, the parties will discuss an
appropriate remedy on a case-by-case basis.
CUSTOM SERVICES
Custom
geospatial analysis services agreed by quote and paid via an emailed payment link are likewise
non-refundable once work has commenced. The scope, deliverables, and delivery timeline for
custom work are those agreed in writing (by email) and summarized on the corresponding
invoice; work commences only after payment is confirmed, and the agreed delivery period runs
from payment confirmation.
If Monopteryx is unable to commence the agreed work at all, the payment will be refunded in
full.
QUESTIONS
If you have any questions concerning our
return policy, please contact us at:
This policy was created using Termly's Policy Generator.